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Hawaii’s Big Island Special Needs

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From accessing airports, seeing the sights, visiting the beach or renting a car, Hawaii’s Big Island has options available for travellers with special needs. Hawaii’s Big Island comes under the jurisdiction of the Americans with Disabilities Act, so stairs should have a corresponding ramp and escalators a corresponding elevator. Many of the hotels are equipped with wheelchair-accessible rooms, and tour companies provide many special services for travellers with limited mobility. The following listings are not an endorsement for any particular company, business or product.

Transport
Every airline provides assistance to passengers with special needs through their skycap (porter) service. Please advise your airline in advance to arrange for any special services to ensure assistance.

Travelling with your wheelchair
Most airlines transport personal wheelchairs including folding, collapsible or non-folding manual wheelchairs, and electric/battery powered wheelchairs and electric powered carts. Typically, 48 hours advance notice and one hour for check-in on day of departure is needed for any electric/battery-powered chairs.

The Hele-On Bus
The Hawaii County Mass Transit Agency provides public transport around the island on the Hele-On-Bus. All buses are wheelchair accessible. Contact the County of Hawaii, Mass Transit for routes, schedules, hours of operation and purchasing taxi coupons at (808) 961-8744.

Vehicle Rentals
With advance notice, car rental companies will provide accessible transport from the airport, from the car rental booth to vehicle pickup point, or will deliver the vehicle to the airport terminal. You can also rent wheelchair accessible vans. Call for more information:

Wheelchair Getaways of Hawaii: (800) 638-1912
Wheelers Van Rentals of Hawaii: (877) 735-6365

Parking Information
The State of Hawaii recognizes valid disability parking placards issued by other states and countries for parking in designated, accessible parking spaces. Parking placards must hang from the vehicle’s rearview mirror when the vehicle is parked in a designated space.

Equipment Rentals
If your hotel does not have the equipment you need to make your stay comfortable, the following Hawaii (Big Island) companies rent wheelchairs and other medical equipment.

Apria Healthcare: (808) 969-1211
Big Island Medical: (808) 323-3313
Rainbow Medical Supply, Inc.: (808) 982-3830
Shiigi Drug: (808) 935-0001

Access to Beaches and Trails
Select beach parks are accessible on Hawaii’s Big Island. Call the County of Hawaii, Department of Parks and Recreation for a list at (808) 961-8311.

For more detailed information for travellers with disabilities click here

If you have questions regarding travelling in Hawaii with disabilities, call the Commission on Persons with Disabilities at (808) 586-8121 or the Hawaii Centers for Independent Living at (808) 522-5400 or 545-1143.